TM Global remains committed to service excellence and digital reliability, once again earning the Zero Outage Supplier status for 2025. This recognition is part of the annual Zero Outage Approval Program, a quality assurance initiative by T-Systems, a global IT services and consulting firm under Deutsche Telekom Technik GmbH. Designed to minimise downtime and ensure seamless business continuity, the program aligns with our mission to deliver resilient, high-performance connectivity.

We focus on proactive incident management and continuous process enhancements to provide secure, uninterrupted digital experiences across the region. Over the past year, we have strengthened customer engagement through the Keeping Customer Informed (KCI) approach, ensuring timely updates before, during and after service incidents. This initiative has enhanced transparency, elevated customer satisfaction, and reduced recurring issues.

Additionally, we have optimised our fiber restoration processes, significantly reducing downtime caused by fiber cuts. These improvements have reinforced network resilience, leading to uninterrupted service and zero SLA-violated trouble tickets recorded.

Moving forward, we remain dedicated to refining our services, fortifying network reliability, and driving innovation to meet the evolving needs of our customers. Our pursuit of service excellence continues, ensuring that businesses and communities stay seamlessly connected in the digital era.