Voice & Messaging Solution brief
Seamless Communication Anytime, Anywhere for Maximum Convenience
TM has voice interconnect to more than 250 carriers in over 70 countries. Being an incumbent telco operator in Malaysia (primarily fixed and broadband), the established inter-carrier arrangement with all other domestic mobile carriers ensures that TM is capable of terminating Malaysia’s traffic with the highest quality and clarity. Riding on bilateral arrangements, it is also able to support International Toll-Free Service (ITFS), Home Country Direct (HCD), and Universal International Freephone Number (UIFN).
HUBBING VOICE SERVICES
TM acts as a transit hub for voice termination to over 1,000 fixed and mobile destinations, both domestically and internationally. It offers Standard and Premium hubbing services, with different routing and pricing options to ensure the best combination of quality and price ratio.
HOW BILATERAL VOICE CAN HELP YOUR BUSINESS
Key Benefits
Multiple Services Support Supports
normal IDD services and also other value-added services such as HCD, ITFS, and UIFN.
24/7 Customer Service Centre
Round-the-clock support by experienced service engineers and technicians.
Key Features
International Direct Dialing (IDD)
Connects to all fixed, mobile, and satellite networks all over the world.
Home Country Direct (HCD)
Enables collect calls and billing via call card accounts.
Malaysia Direct
Enables international connectivity via call cards or prepaid cards.
Integrated Services Digital Network (ISDN)
Enables voice, data, images, videos, and internet communications via dial-up lines.
Collect Calls
Calls are charged only upon acceptance by the recipient.
Unified International Freephone Number (UIFN)
Provides international customers access to their businesses with one unique phone number.
International Freephone Service
Provides free calls to a choice of countries for more efficient business operations.
Our SMS platform is an access enabler for hundreds of mobile networks globally, providing single connectivity and a single contract. We support multiple types of interconnections with the strongest A2P SMS hub in Malaysia with our own unique sender ID. To differentiate domestic and international keywords, we offer content-filtering services. Our direct connection with Malaysian operators allows us to offer competitive prices and with our local support team, any issues with sending SMS can be resolved quickly and efficiently. We pride ourselves on our reliable delivery speed, thanks to our global SMS sending platform and excellent local operator customer service. We support more than 500 operators worldwide to ensure stable routes for SMS delivery to your customers.
MESSAGING SERVICES
With over 3 billion messaging app unique users globally and growing, this means that at least 86% of unique smartphone users use messaging apps today. Revenue growth of around 700% from 2020 to 2021 shows that there are huge potential opportunities in the market to grow the messaging business. Application-to-Person (A2P) has an important role to play in the mobile ecosystem by strengthening and deepening the process of competition and any-to-any connectivity, subsequently addressing the issues and challenges faced by the access seeker in the regulatory landscape. Customer requires faster response time to offer customised routes and pricing. Customised routing, proactive monitoring, and rerouting of traffic essentially help businesses operate more efficiently.
HOW WE CAN HELP SERVE YOUR BUSINESS BETTER
TM has obtained its own shortcodes, where 617xx has been allocated for TM Global. Currently, our active shortcodes are 61700, 61750, and 61751.
Key Benefits
Stable and efficient platform and support systems that can support various traffic profiles of A2P SMS from customers.
24/7 pro-active service monitoring from the support team to quickly address and resolve complaints.
Support enterprise messaging.
Key Features
Each country has its own regulations and SMS features. Reach out to us to know further.
