As digital interactions become increasingly real-time and personalised, solution providers need a smarter way to connect with customers across an expanding range of communication channels.
Backed by TM Global’s trusted network, TM AI-Powered CPaaS is an intelligent omnichannel communications platform that empowers solution providers to build, automate and orchestrate customer engagement across every touchpoints. The platform unifies Messaging, Voice, WhatsApp Business, OTT Messaging, Chatbot, Voicebot, Email, Mobile Identity and Contact Centre-as-a-Service (CCaaS) into a single, secure and scalable solutions to deliver personalised customer experiences with confidence.
DESIGN FOR EVERY INDUSTRY
System Integrators
Integrate omnichannel communications, contact centres, CRM and ERP systems to automate seamless customer journeys.
SaaS Platforms
Embed communications into your SaaS platform with standard APIs. Enable OTP, onboarding, billing reminders, renewal alerts, service notification and in-app messaging from a single platform.
Healthcare & Insurance
Deliver seamless patient and policyholder communications with appointment reminders, claims updates, telehealth notifications, policy renewals and payment alerts.
Retail & e-Commerce
Increase customer engagement and conversions with order updates, cart recovery, personalised promotions, delivery notifications, loyalty campaigns for retailers and e-Commerce platform.
Banking & Finance
Support secure customer communications with OTP, transaction authentication, fraud alerts, digital onboarding and loan application updates.
Travel & Hospitality
Keep travellers informed with booking confirmations, real-time journey updates, check-in reminders, service alerts and customer support notifications.
Government
Enable trusted citizen communications with public announcements, service updates, identity verification and emergency notifications through TM’s secure infrastructure
Logistic
Enable end-to-end delivery visibility with shipment tracking, proof-of-delivery messages, delivery notifications and real-time logistics alerts.
Industry-ready solutions design to meet the unique needs of every business sector.
Why Choose TM CPaaS
Telco-Grade Reliability
Powered by Malaysia's incumbent network provider, TM CPaaS delivers secure and reliable omnichannel communications.
Omnichannel Capabilities
Connect your customers with various communication channels through a single platform for consistent experience across every touchpoint.
Secure Verification Layer
Strengthen customer trust with GSMA-aligned authentication and Mobile Identity capabilities designed to protect against fraud and scams.
Data Sovereignty
Securely host customer data locally to comply with data privacy requirement.
Standardised API Integration
Seamlessly integrate various communication channels into customer existing system and application through standardised API.
Global Reach
Tap into regional expertise and local regulatory support across ASEAN and global markets to simplify cross-border deployments.
Platform Analytics
Track delivery and engagement performance and turn communication data into actionable insights to optimise performance and improve customer engagement outcomes.
Managed Support
Access support at every stage of the customer communications journey, from POCs and onboarding through deployment, operations, issue escalation, and continuous optimisation.
Deliver secure and seamless customer engagement with TM’s AI-powered communications platform.
Grow Your Business with TM CPaaS
Expand your business portfolio and unlock new revenue opportunities.
Launch integrated communication solutions faster with standardised APIs, and managed end-to-end implementation.
Deliver with confidence through proven infrastructure, reliable capabilities and expert support across deployment and operations.
Ready to use solutions by reducing the needs for infrastructure investment.
AI-enabled communication experiences that reinforce your reputation as an innovative and capable integrator.
Build trust with secure verification and authentication capabilities, that help prevent fraud while ensuring seamless customer interactions.
Manage all communication capabilities from a single platform with centralised control and monitoring.
