TM was awarded the Asia Pacific Zero Outage Supplier Award 2020 by T-Systems, a German-based global IT services and consulting firm and a subsidiary of Deutsche Telekom. The award recognised TM's capabilities in maintaining high quality service performance for the best customer satisfaction and was presented to Amar Huzaimi Md Deris, Executive Vice President of TM WHOLESALE, in a recent virtual ceremony.

Commenting on the accomplishment, Amar Huzaimi stated, “I am extremely pleased with this achievement. Winning the Asia Pacific Zero Outage Supplier Award 2020 despite intense competition from the rest of the service providers in the region is a testament to TM’s capabilities in going all the way to ensure the highest service performance quality in delighting our customers, especially in the year that was full of unprecedented challenges. Additionally, it also symbolises TM’s commitment towards leading the industry quality standards anchoring on customer experience (CX) excellence. This is in tandem with our vision to become a more digitally-driven and customer-centric organisation."

The recognition further strengthened TM’s efforts to position Malaysia as the digital hub of ASEAN.