TM was awarded the Asia Pacific Zero Outage Supplier Award 2020 by T-Systems, a German-based global IT services and consulting firm and a subsidiary of Deutsche Telekom. The award recognised TM's capabilities in maintaining high quality service performance for the best customer satisfaction and was presented to Amar Huzaimi Md Deris, Executive Vice President of TM WHOLESALE, in a recent virtual ceremony.

Telekom Malaysia Berhad maintained its reputation as a Zero Outage Supplier, certified by T-Systems for 2021, making it the second year to receive such recognition. The acknowledgement is given by T-Systems International, a Deutsche Telekom subsidiary as TM successfully fulfilled the evaluation process in 2020 conducted by a team from Deutsche Telecom Technik GmbH. The acknowledgement proves TM's indisputable focus on the best quality delivery to our customers.