TM was awarded the Asia Pacific Zero Outage Supplier Award 2020 by T-Systems, a German-based global IT services and consulting firm and a subsidiary of Deutsche Telekom. The award recognised TM's capabilities in maintaining high quality service performance for the best customer satisfaction and was presented to Amar Huzaimi Md Deris, Executive Vice President of TM WHOLESALE, in a recent virtual ceremony.

Commenting on the accomplishment, Amar Huzaimi stated, “I am extremely pleased with this achievement. Winning the Asia Pacific Zero Outage Supplier Award 2020 despite intense competition from the rest of the service providers in the region is a testament to TM’s capabilities in going all the way to ensure the highest service performance quality in delighting our customers, especially in the year that was full of unprecedented challenges. Additionally, it also symbolises TM’s commitment towards leading the industry quality standards anchoring on customer experience (CX) excellence. This is in tandem with our vision to become a more digitally-driven and customer-centric organisation."

The recognition further strengthened TM’s efforts to position Malaysia as the digital hub of ASEAN.

TM WHOLESALE collaborates with Tata Communications to offer stable, high-speed and reliable connectivity in the ASEAN region and open access to global enterprises. The collaboration enables service providers, mobile network operators and internet service providers in the region to address their customers’ growing data connectivity needs by providing access to a global Tier 1 Internet Protocol (IP) network. This will help deliver reliable, stable Tier-1 IP Transit (IPT) service and further boost sectors such as e-commerce, online entertainment, retail, online banking and delivery services that have accelerated in recent times.

In an article published by The Edge Malaysia on 6 September 2021, Amar Huzaimi Md Deris, Executive Vice President of TM WHOLESALE (TMW), discussed how TMW is well poised to pioneer the way for integrated domestic and global solutions through TM’s cutting-edge network infrastructure.

Amar also added that TMW has recently developed a holistic content and digital media ecosystem in Malaysia and the ASEAN region, leveraging its existing infrastructure and relationships with international carriers, paving the way for new opportunities in global markets.

TM WHOLESALE was named an Excellent Carrier Partner by China Telecom Global (CTG) during the company's first Supplier and Partner Excellence Conference, which took place online on 28 April 2021. The award was presented to TM WHOLESALE not only in recognition of the exceptional quality service provided to customers through its collaboration with CTG, but also as an honour to the long-standing relationship between two esteemed organisations.

Telekom Malaysia Berhad maintained its reputation as a Zero Outage Supplier, certified by T-Systems for 2021, making it the second year to receive such recognition. The acknowledgement is given by T-Systems International, a Deutsche Telekom subsidiary as TM successfully fulfilled the evaluation process in 2020 conducted by a team from Deutsche Telecom Technik GmbH. The acknowledgement proves TM's indisputable focus on the best quality delivery to our customers.

TM WHOLESALE's Executive Vice President, Amar Huzaimi Md Deris was one of the panellists to discuss "Innovation and Digital Transformation - The Challenges and Opportunities for Service Providers" with four other prominent figures in their respective fields during the second day of PTC'21.

Being the only representative of the ASEAN telcos, TM WHOLESALE was taking TM, Malaysia, and the region to new heights, highlighting TM WHOLESALE's innovations and perspective on working hand-in-hand with the OTTs in a partnership ecosystem. The main focus of the discussion was to elevate customer experience excellence in mind, especially in today's technological-driven world.