TM Global remains committed to service excellence and digital reliability, once again earning the Zero Outage Supplier status for 2025. This recognition is part of the annual Zero Outage Approval Program, a quality assurance initiative by T-Systems, a global IT services and consulting firm under Deutsche Telekom Technik GmbH. Designed to minimise downtime and ensure seamless business continuity, the program aligns with our mission to deliver resilient, high-performance connectivity.

We focus on proactive incident management and continuous process enhancements to provide secure, uninterrupted digital experiences across the region. Over the past year, we have strengthened customer engagement through the Keeping Customer Informed (KCI) approach, ensuring timely updates before, during and after service incidents. This initiative has enhanced transparency, elevated customer satisfaction, and reduced recurring issues.

Additionally, we have optimised our fiber restoration processes, significantly reducing downtime caused by fiber cuts. These improvements have reinforced network resilience, leading to uninterrupted service and zero SLA-violated trouble tickets recorded.

Moving forward, we remain dedicated to refining our services, fortifying network reliability, and driving innovation to meet the evolving needs of our customers. Our pursuit of service excellence continues, ensuring that businesses and communities stay seamlessly connected in the digital era.

Wins Malaysia’s Telecom Company of the Year for Third Year for Financial Growth and AI-Ready Infrastructure, and Infrastructure Initiative of the Year for Innovative Smart City Network Solution

TM Global, the wholesale domestic and international business arm of TM, has once again solidified its leadership position in the telecommunications industry by securing two esteemed accolades at the Asian Telecom Awards 2025. TM Global was named Telecom Company of the Year – Malaysia for the third consecutive year, recognising its strong financial growth and leadership in AI-driven digital infrastructure. In addition, TM Global secured its first-ever win for Infrastructure Initiative of the Year – Malaysia, honoring its successful deployment of innovative smart city network solutions in Putrajaya.

The awards ceremony took place on 20 February 2025 in Singapore, celebrating outstanding achievements in the telecommunications industry across Asia. TM Global’s dual wins underscore its role in driving digital transformation and reaffirm its position as a leading regional telco player, propelling Malaysia as ASEAN’s digital hub.

TM Global’s achievements are driven by the expansion of its fibre infrastructure, including the fibrerisation of over 5,000 backhaul sites to support 5G deployment, alongside the rollout of 59 D-RAN sites for seamless 4G and 5G connectivity in Putrajaya.

To meet the increasing demand for data centres, co-location, and cloud services, TM Global has scaled its existing data centres and Edge Facilities to a capacity of up to 40 MW. On top of that, TM Global’s data centres are interconnected with high-speed network infrastructure and strategically linked to cable landing stations, enabling direct flow of data in and out Malaysia. Further strengthening its position as a key digital enabler, TM Global is also building a new AI-ready data centre, in collaboration with Nxera, with a planned capacity of up to 200 MW.

In addition to its recognition at the Asian Telecom Awards, TM Global was shortlisted as the top 3 companies in two categories at the Pacific Telecommunications Council (PTC) Awards 2025, which took place in Honolulu, Hawaii, in January - the Outstanding Digital Infrastructure Investor Award, and Outstanding Innovation Award - further reinforcing its standing among global telcos.

Expressing her gratitude for the industry recognitions, Khairul Liza Ibrahim, Executive Vice President of TM Global, stated, “These awards are a testament to our unwavering commitment to pushing the boundaries of innovation and infrastructure excellence. Securing these wins at the Asian Telecom Awards and being shortlisted among the top three at the PTC Awards further validates our vision of enabling world-class connectivity and AI-driven infrastructure. Our continued success reflects the trust our partners place in us as we accelerate Malaysia’s position as ASEAN’s digital hub.”

In line with its commitment to future-ready digital solutions, TM recently unveiled its own GPU-as-a-Service (GPUaaS) solution, further strengthening its core capabilities in AI-driven infrastructure. This milestone marks another step in ramping up Malaysia’s digital infrastructure, enabling enterprises, hyperscalers, and AI developers to leverage high-performance computing power.

As TM Global continues to drive innovation and strategic partnerships, these achievements reinforce its long-term vision of becoming a Digital Powerhouse by 2030.

TM Global recently served as a Technology Partner alongside MRH Digital for the YAB Menteri Besar Perak Cup Esports tournament. Held on 15 February 2025 at Kompleks Komuniti Desa Kemas in Lenggong, the event marked a significant milestone for the district's digital development.

In collaboration with MRH Digital and the Perak State Government, the tournament brought professional-grade esports infrastructure to Lenggong for the first time. With premium LED display technology, the event delivered an immersive and competitive environment that elevated the participant experience.

The tournament drew 32 teams, showcasing the depth of gaming talent within the local community. This gathering highlighted the growing interest in esports throughout Malaysia's diverse regions.

At TM Global, we are committed to supporting Malaysia's gaming ecosystem through strategic partnerships and infrastructure development - empowering communities, fostering local talent, and driving digital excellence.

We appreciate the opportunity to contribute to this tournament's success and look forward to future initiatives to further strengthen the local esports scene.

On February 13, 2025, TM Global organised its Tech Day event, focusing primarily on GPU-as-a-Service (GPUaaS) and Artificial Intelligence (AI) solutions.

Held at the Sheraton Hotel in Petaling Jaya, the event attracted over 60 companies, including telcos, data centre providers, IT service providers, call centres, infrastructure providers, and international customers operating in Malaysia.

Hazrilhasnie Hashim, Vice President of Product and Marketing, shared TM Global’s vision for revolutionising AI infrastructure in his opening speech, followed by the launch of Tech Day. He highlighted how TM GPUaaS empowers customers with on-demand access to advanced GPU resources without the need for heavy capital investment. Supported by TM’s nationwide fibre-optic network and advanced edge computing facilities, this seamless integration of high-performance GPUs with ultra-fast connectivity paves the way for more sophisticated AI applications.

The event featured insightful presentations on TM GPUaaS by our product expert, Idham Adnan. Ravi Sanjeev, Senior Director, Supermicro and David Cook, CEO of Radian Arc are among TM’s technology partners who took the stage to discuss on GPU’s infrastructure requirements, real-world AI use cases and go-to-market strategies.

Idham emphasised the Sovereign AI Infrastructure offered by TM Global, where the GPU is hosted entirely in Malaysia. He also outlined three main approaches customers could leverage TM GPUaaS, whether to enhance internal productivity and efficiency, train their own AI models or offer and resell TM’s GPU solutions to their end customers.

A key highlight of the event was the 3D holographic display, which allowed attendees to interact with an AI-powered avatar trained using GPU technology. Guests also had the opportunity to explore AI applications developed by the TM AI Centre of Excellence.

The Tech Day reflects TM Global’s efforts to strengthen its position as a trusted leader in GPUaaS solutions while demonstrating its capabilities in delivering next-gen AI and high-performance computing technologies.

TM Global successfully concluded its participation at Capacity Middle East 2025, held from 4 to 6 February 2025, reinforcing its role as the preferred digital enabler for businesses expanding into ASEAN.

Led by EVP TM Global, Khairul Liza Ibrahim, our delegation engaged with key industry players from across the Middle East & North Africa (MENA) region to explore new opportunities and strengthen existing collaborations. TM Global showcased how its comprehensive and customised wholesale connectivity solutions empower service providers to seamlessly expand their digital footprint in ASEAN. Beyond connectivity, we also highlighted our cutting-edge solutions, including AI-enabling infrastructure, to support the region’s growing digital economy.

Capacity Middle East 2025 served as the perfect platform for TM Global to reconnect with existing partners and establish new prospects, reaffirming our commitment to delivering seamless, scalable, and innovative solutions. In addition, we raised awareness that businesses can easily liaise with TM Global’s regional offices not only in Dubai but also in the UK, ensuring seamless collaboration and enhanced global connectivity.

As we continue to bridge markets and enhance digital connectivity, TM Global remains dedicated to providing future-ready solutions that drive business success in an evolving digital landscape.

TM Global concluded a successful participation in the Pacific Telecommunications Council (PTC’25) conference in Honolulu Hawaii, from 19 to 22 January. TM Global delegation, led by Vice President of International Sales, Baharul Nizam Said Daliman, engaged with key stakeholders, including existing partners and prospective collaborators, to strengthen partnership and explore business opportunities. 

Discussions during the event centered on expanding partnerships across the Americas and ASEAN regions, reflecting TM Global’s commitment to bridging markets and driving global connectivity. The conversations also highlighted TM Global’s current strategic focus on AI and GPU-as-a-Service (GPUaaS) as pivotal enablers for the digital transformation of enterprises globally. 

As a trusted partner for connectivity solutions, TM Global continues to pave the way for innovation and sustainable growth in the telecommunications landscape, aligning with its vision to empower businesses with cutting-edge technologies and seamless connectivity. 

PTC’25 provided a platform to reaffirm TM Global’s role as a regional leader and its dedication to supporting partners in navigating the digital economy’s evolving needs. 

TM Global recently participated in the ASEAN Travel Exchange (TRAVEX) in conjunction with the ASEAN Tourism Forum from 15 to 18 January 2025.

Held at Persada Johor International Convention Centre with the theme "Unity in Motion: Shaping ASEAN's Tourism Tomorrow", the event brought together various stakeholders related to the Tourism Industry in Asia.

TM Global showcased its capability to support companies in expanding and strengthening their presence in ASEAN through its digital infrastructure and platform solutions.

Visitors to TM Global's exhibition booth experienced an engaging demonstration of next-generation gaming technology. The interactive showcase highlighted seamless gameplay enabled by advanced infrastructure solutions.

TM Global's participation in this event provided a valuable platform for promoting its gaming solutions and networking with various hospitality industry stakeholders.

TM, Malaysia’s telecommunication leader, has further strengthened its core capabilities by ramping up its digital infrastructure to enable GPU-as-a-Service (GPUaaS). Hosted entirely within the country, this initiative aims to bolster Malaysia's AI infrastructure and accelerate digital transformation. The solution was unveiled following the launch of the National Artificial Intelligence Office (NAIO) by YAB Datuk Seri Anwar Ibrahim, Prime Minister of Malaysia.

The first of its kind in Malaysia, this innovative solution leverages NVIDIA GPU technology hosted at TM’s Uptime Tier-III certified data centres. TM’s GPUaaS provides low-latency, real-time, high-performance AI computing capabilities while ensuring data sovereignty and security, reinforcing Malaysia’s aspirations to become a leader in AI innovation within ASEAN.

TM’s GPUaaS eliminates the need for capital-intensive investments, providing scalable and on-demand access to cutting-edge resources. Backed by TM’s nationwide fibre optic network and edge computing facilities, it seamlessly integrates GPU resources with high-speed connectivity to power AI-driven applications such as:

• AI for Public Services: Real-time AI Avatars providing information for citizens.
• Healthcare Diagnostics: AI-powered imaging and analytics.
• Autonomous Vehicles: Real-time traffic and navigation systems.
• Immersive Media: AR/VR content creation with real-time rendering.

Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, stated, “TM’s GPUaaS will further enhance our digital infrastructure and support the nation’s AI aspiration. By offering cost-efficient access to high-performance computing for AI model training and inferencing, we enable businesses and the Government sector to adopt AI-driven solutions with greater ease, ensuring both operational efficiency and scalability.

“Our GPUaaS design is modular and scalable, catering to various user needs. Leveraging this agility, we are pleased to announce that TM has secured an international customer for GPUaaS requirement to be delivered by year-end. This initiative underscores TM’s commitment to empower industries and unlock new opportunities through AI infrastructure, as we align our Digital Powerhouse 2030 aspiration to fast forward the future of a Digital Malaysia.”

TM’s data centres hosting GPUaaS are LEED (Leadership in Energy and Environmental Design) certified green buildings, designed to ensure sustainability and energy efficiency. This aligns with Malaysia’s commitment to achieving net-zero emissions by 2050, supporting innovation while reducing environmental impact. In addition to hosting TM’s GPUaaS, these data centres are also available to host other GPU providers.

The sovereign GPUaaS reinforces Malaysia’s readiness to become a digital-first economy; transforming critical sectors such as healthcare and transportation, driving economic development and enhancing public service delivery.

TM Global recently participated in the Digital Putrajaya Exhibition and Conference (DiPEC) 2024 in Putrajaya. The event focused on "AI And Data-Driven Future Cities" and brought together various stakeholders from local councils, government agencies, and the private sector.

As a key mobile wireless infrastructure provider in Putrajaya, TM Global showcased its Centralised Random Access Network (CRAN) and Distributed Random Access Network (DRAN) solutions, including a model of its camouflage DRAN smart pole that aligns with Putrajaya's identity. DRAN solution facilitates 4G and 5G deployment in Putrajaya while supporting sustainable urban development through innovative stacking poles and connectivity solutions. This solution also enhance public safety and smart city management, with CCTV feeds connected directly to the local council's Integrated Operations Centre.

TM Global also showcased its edge gaming solution during the event by inviting participants to experience high-quality gameplay at its booth. The solution, suitable for gaming providers, leverages TM's Edge Facilities, which are located closer to the end user to minimise latency.

TM Global's participation in this event provided a valuable platform for promoting its smart city solutions and networking with key urban connectivity stakeholders.

TM Global demonstrated a strong presence at Telecoms World Asia 2024, held from November 19–20 in Bangkok, Thailand. Over the course of this two-day event, our booth showcased a comprehensive suite of end-to-end wholesale telecom services, including beyond connectivity solutions and data hosting offerings designed to empower businesses on both regional and global scales. The event provided an exceptional platform to engage with attendees and exchange insights on shaping the future of the telecommunications industry.

Our GCEO, Amar Huzaimi Md Deris, took the stage for the keynote panel, “Telco as a National Service – Keeping a Billion Customers Connected.” He shared TM's initiatives in talent development, focusing on equipping internal teams with expertise in AI and digital literacy to keep pace with evolving technology trends. Meanwhile, our EVP, Khairul Liza Ibrahim, lent her expertise during the discussion, “Wholesale in Asia in 2024: Where Are We?” She highlighted TM’s extensive infrastructure across Malaysia and globally, emphasizing its pivotal role in connecting businesses within ASEAN and beyond.

Additionally, our Vice President of Data Centre, Mahathir Said, contributed to the panel, “The Strategic Blueprint – Should Telcos Divest Their Data Centres or Remain Self-Sufficient?” He underscored TM’s unique position in the data centre sector, showcasing its self-sufficient model through key initiatives such as the expansion of two Tier-III data centres in Cyberjaya and Johor and the construction of a new AI-ready data centre. These discussions collectively highlighted the importance of reskilling internal talent to navigate the challenges of today’s dynamic business environment, among other critical topics.

We extend our heartfelt gratitude to everyone who visited our booth and engaged in meaningful conversations. Your collaboration inspires us to push boundaries, driving innovation for the benefit of businesses and communities alike.

Let’s keep the momentum going—here’s to fostering innovation and building stronger connections. See you at the next event!